Refund Policy
Warranty
Oval + Pear provides a one-year manufacturing warranty on all of our jewellery from the date of completion.
If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the jewellery or, if we deem appropriate, replace the item.
Damage caused by normal wear and tear or through any fault, negligence or mishandling of the wearer is not covered under the warranty. Such damage can be covered by the owner/s insurance at their discretion. If it is determined that the damage is not caused by a manufacturing defect, the owner will be notified of the repair services available at a cost or otherwise.
Our jewellery is of fine quality and should be treated with care. Our care instructions should be followed. We recommend that all our jewellery and stones are to be insured by a third party.
If out of warranty, we are always happy to repair damaged pieces. Fees for this service vary according to the extent of repair and will be assessed on a case by case basis post physical inspection.
Returns
Unless statutory expceptions apply, all goods sold are non refundable.